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Align. Learn. Design. Launch.

Lean UX leadership

Supercharge your team with 16 years' expertise crystallizing complex human problems: building shared vision, maturing practices, scaling systems, and optimizing data-intensive workflows Get In Touch

Unifying and modernizing the financial professional experience

We onboarded 7,760 financial professionals and 139,912 policyholders to the new experience in the first 12 months

As Product Design Manager, I led a team to consolidate 6 legacy portals into a unified experience for financial professionals and their clients. Streamlined partnerships and processes resulted in a 25% increase in designer velocity. View Case Study

Launching and accelerating UX Research at Driveway

My program accelerated research velocity by over 300%, from 1 study every ~2 months to ~1.8 studies per month

When I joined Driveway shortly after it launched, there was a strong appetite for learning but no UX researcher. I launched a UXR program in 6 months, steering product and design decisions across the entire funnel as well as internal tools. View Case Study

Transforming agenda workflows for small municipalities

The new SaaS agenda management tool reduced customer onboarding time by over 90%

I directed design, research, and the design system for Peak Agenda Management, which aimed to open up sales whitespace, increase competitive advantage, and drastically reduce the time spent building public meeting agendas. View Case Study

Hey, I’m Jules—nice to meet you!

I’m a designer, researcher, facilitator, and educator. With over 16 years of experience in UX, I have a knack for crystallizing solutions in complex problem spaces.

My hands-on skills encompass the end-to-end product design process from defining the problem and conducting user discovery to iterating on design concepts and creating interactive prototypes. I am technically fluent and appreciate architecture patterns.

As a UX leader, I drive vision and execution to achieve strategic outcomes through actionable insights, coaching, and partnership. As a people manager, I grow my team by cultivating self-awareness through continual feedback. I enjoy igniting each individual's unique spark with personalized growth milestones.

I thrive on collaborating with empowered product teams. As an agile champion, I seamlessly integrate Design and Research with product development, using Lean UX and design sprints to build shared understanding, foster team cohesion, and deliver measurable results.

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